Privacy Policy

Effective date: 4 June 2025

This Privacy Policy explains how Gritty Gaming Lounge & Cafe ("Gritty Gaming", "we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services.

1. Information We Collect

Information you provide:

Mobile phone number (used for account creation and login)
Name and optional profile details
Gaming username (e.g. Valorant Riot ID) if provided

Information collected automatically:

Session and walk-in timestamps at our venue
Payment transaction records (order ID, payment ID, amount) processed via Razorpay
Device and browser information for security and analytics purposes

2. How We Use Your Information

To create and manage your account
To process wallet recharges and maintain your balance
To record and display your session and visit history
To register you for events and tournaments
To send transactional communications related to your account
To improve our services and website

3. Payment Processing

All payments are processed by Razorpay Software Private Limited. We do not store your card, UPI, or net banking credentials. Razorpay's privacy policy governs the handling of your payment information: razorpay.com/privacy.

4. Data Sharing

We do not sell your personal information. We share data only with:

Razorpay - for payment processing
Senet - our gaming management system, which manages PC session time and wallet credits
Law enforcement or regulatory authorities when required by law

5. Data Retention

We retain your account data for as long as your account is active or as required by law. Payment transaction records are retained for a minimum of 5 years to comply with financial regulations.

6. Security

We use industry-standard security measures including encrypted connections (HTTPS) and secure token-based authentication. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Deletion requests may be subject to legal retention obligations.

8. Cookies

Our website may use session cookies and local storage to maintain your login state and preferences. We do not use third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the effective date when we do. Continued use of our services constitutes acceptance of the updated policy.

10. Contact

For privacy-related queries, email us at info@grittygaming.in or call +91 92053 72435.